Right of withdrawal

In case of purchase of products or services on Wivood the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw through an explicit declaration sent to the contacts indicated.

To this end, you may use the model for exercising the right of withdrawal reported in the “definitions” section of this document. The User is also free to express his/her choice to withdraw from the contract in any other equivalent form.

Effects of withdrawal

If the User withdraws from this contract, all payments made to the Owner will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. Such refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to bear any costs as a consequence of such refund. The refund may be suspended until receipt of the goods or until the User has demonstrated that he has sent back the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is respected if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be paid in advance by the User, but will be reimbursed by the Owner in the manner and within the limits indicated above at the User's expense. The User is only responsible for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal

Returned products that are damaged or used in a manner other than that strictly necessary to establish their nature, characteristics and functioning will be refunded after deduction of the decrease in value resulting from the damage or use. Refund is excluded when the decrease in value is total.
The User is requested to include a copy of the delivery document received inside the package.

The right of withdrawal is in any case excluded in relation to:

• goods made to measure or clearly personalized;
• the supply of goods which are liable to deteriorate or expire rapidly;
• the supply of sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery.

If one of the above exceptions is applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.